Chrisbrogan
Ever since Comcast “changed the game” of online customer service, companies have been scouring Twitter, Facebook and the rest of the web, eager to ferret out bad customer experiences and turn those consumerist frowns upside down. But why? Not that good customer service shouldn’t be the cornerstone of every company’s philosophy. (Try building your business [...]
Continue reading about The Fallacy of Social Media Customer Service
When Twitter rolled out list functionality this month, the predictable happened: The early adopters experimented with their shiny new toy. The users who didn’t initially have access to it ached and pouted. Mashable wrote a how-to guide. The easily-distracted got bored. But since technology only stays in the headlines when it’s new, polarizing or from [...]
Continue reading about Twitter Lists: Proof That Social Media Misunderstands Itself
Lately, several websites have scraped my blog posts and repurposed my content as their own. I know I’m not the only person whose blog is being plagiarized in this way. But I wonder if authors like Chris Brogan, John Moore and Tim Ferriss realize it’s happening to them, too. Say Hello to Joel Goldstein, Marketing [...]
Like thousands of web surfers, I was recently intrigued by the snappy video promoting Erik Qualman‘s Socialnomics. I work in social media, so I was interested to read what I presumed would be an analysis of how social media is directly impacting business and the world economy. Alas, this is not that book. And I’d [...]
In September of 2006, a few creative geeks in Boston hosted a small event called PodCamp. It was designed as a peer education and social network for podcasters — that is, people who make audio and video content for the web. They were expecting a few dozen attendees; they got over 300. People from as [...]
Continue reading about I See the “Social,” But Where Is the “Media”?
