Dec
4

I Can’t Do Business With Illogical Companies

Justin on December 4th, 2009

Aside from Subway or Chick-fil-a, I normally don’t eat fast food unless I’m on a road trip.  At that point, I’m at the mercy of whichever national chain has planted its flag at the next exit.  In the past, this has led to some unsavory experiences, but I’m not generally concerned because I know I’m [...]

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Armchair Sociology 4 Comments »
Dec
2

Do You Want Them to Remember You Tomorrow?

Justin on December 2nd, 2009

Last night, Amber Naslund and Christopher Penn were having a Twitter conversation about the experience of re-reading books. Their dialogue included this (abbreviated) exchange: Christopher: “The very best books read [like] new every time you pick them up… You’d swear new pages got added.” Amber: “Some [books] need different contexts and lenses I guess.“ Christopher: [...]

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Armchair Sociology, My Social Media POV 5 Comments »
Dec
1

The Fallacy of Social Media Customer Service

Justin on December 1st, 2009

Ever since Comcast “changed the game” of online customer service, companies have been scouring Twitter, Facebook and the rest of the web, eager to ferret out bad customer experiences and turn those consumerist frowns upside down. But why? Not that good customer service shouldn’t be the cornerstone of every company’s philosophy.  (Try building your business [...]

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Armchair Sociology, My Social Media POV 24 Comments »